Shipping policy

Our goal at PawBound™ is to provide you with the best shipping options, no matter where you live. We ship to hundreds of customers every day and ensure the highest level of responsiveness.

📦 How Long Does Delivery Take?

The delivery timeline is composed of two phases:

  • Processing Time:
    • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
    • You will receive another notification once your order has shipped.
  • Shipping Rates & Delivery Time:
    • We offer a variety of shipping options. Charges will be calculated at checkout.
    • Standard Shipping (4–6 business days): Free
    • Express Shipping (2–3 business days): $2.99
    • Delivery times may vary depending on your location and chosen shipping method.

Estimated Delivery Times by Country:

  • United States: 3–5 business days – Free Standard Shipping
  • Canada: 5–9 business days – Free Standard Shipping

Packages are delivered via DHL, UPS, or USPS.

*All shipping times exclude customs delays. Additional delays may occur during peak seasons such as Christmas or Black Friday.

*Shipments to Canada may incur additional taxes and duties, which are the responsibility of the recipient.

🔍 Where Is My Package?

Once your package ships, you’ll receive an email with your tracking number.

You can track your order here: Track order status

Note: Orders may ship in multiple packages for logistical reasons.

📨 Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email with a tracking number when your order ships. You can use this number to monitor your shipment’s progress here: Track order status

🌍 Shipping Destinations

We currently ship to all countries/regions except:

  • South Korea

If your region isn't listed and you'd like to place an order, please contact us at support@pawbound.co.to explore potential shipping options.

⏳ Shipping Delays

Although we aim to deliver on time, delays may happen due to unforeseen circumstances. If your order is significantly delayed, we will contact you with an update.

🌐 International Shipping

We offer international shipping. Please note that your country may charge customs duties, fees, or import taxes. These charges are the responsibility of the buyer and vary by country.

📍 Address Errors

Please double-check your shipping information when placing your order. We are not responsible for deliveries sent to incorrect addresses due to customer error.

📦 Lost or Stolen Packages

PawBound™ is not liable for packages marked as delivered by the carrier but lost or stolen after delivery. If this happens, please contact the carrier directly using your tracking number.

📬 Contact Information

Contact Information
If you have any questions about shipping or tracking, feel free to reach out at support@pawbound.co.